FAQ

What types of shoes do you offer?

We specialize in premium footwear that blends global-inspired style with everyday comfort. Our collection includes Athletic shoes, Ballet flats, Boat shoes, Boots, Casual footwear, Casual Strap sandals, and comfortable Clogs. Most of our offerings feature Closed Toe designs for versatility and protection.

Are your shoes true to size?

Yes, our shoes are designed to fit true to size. We recommend ordering your usual shoe size. Each pair is hand-checked for quality at our Colorado facility to ensure consistent sizing and premium craftsmanship.

Where do you ship?

We proudly deliver worldwide from our Colorado Springs facility! However, due to current logistical constraints, we are unable to deliver to Asia and some remote areas.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 business days after shipment.
– Free Shipping: Available on orders over $50, processed in 1-2 business days, delivered via EMS within 15-25 business days after shipment.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information that allows you to follow your footwear’s journey right to your doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return unworn items in their original packaging within 15 days of receipt for a full refund or exchange.

How do I initiate a return?

Please contact our customer support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to ensure your payment information remains secure and protected.

Where is Smart Shoes World located?

We’re based in the heart of Colorado Springs at:
Smart Shoes World
2159 Villa Drive
Colorado Springs, US 80901

How can I contact customer service?

Our customer-centric support team is always here to help at [email protected]. We typically respond within 24 hours.