At Smart Shoes World, we stand behind our globally-inspired, comfort-focused footwear. We want you to be completely satisfied with your purchase of our Athletic, Ballet, Boots, Casual, Clogs, and other specialty footwear. If you’re not happy with your items, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your order.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on Casual Strap and Closed Toe footwear items that have been worn outdoors or without protective sock liners. These items must be in unworn condition with original packaging to be eligible for return.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original condition (not worn, damaged, or altered)
  • In the original packaging with all tags attached
  • Accompanied by your order confirmation or receipt

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Any footwear showing signs of wear
  • Items without original packaging or tags
  • Products that have been altered or damaged after delivery
  • Clearance or final sale items (if applicable)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the items you wish to return or exchange
  3. Wait for confirmation and instructions from our team
  4. Package the items securely in their original packaging
  5. Ship the items to our return address (provided in your confirmation email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Processing

For exchanges:

  • We will process your exchange once we receive the returned item
  • If the requested size/color is available, we will ship it immediately
  • If your preferred item is out of stock, we will issue a refund or offer alternative options
  • Standard shipping rates apply for exchanged items

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Smart Shoes World Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please provide details] Please advise on the next steps and provide the return shipping address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For our international customers (excluding Asia and some remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please indicate “RETURNED GOODS” on the customs form to avoid additional charges
  • Original shipping fees are non-refundable
  • Refunds will be issued in US Dollars, which may result in slight variations due to exchange rates

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 2159 Villa Drive, Colorado Springs, US 80901

We typically respond to all inquiries within 24-48 hours during business days.