Shipping Policy

At Smart Shoes World, we are dedicated to bringing you globally-inspired, comfort-focused footwear that meets your active and casual lifestyle. We strive to make your shopping experience seamless, from delivery to returns. Please review our policies below.

Shipping Information

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Timeframes:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate fee of $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Please note: Delivery times may vary depending on the destination. We ship globally, excluding Asia and some remote areas.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase of our Athletic, Ballet, Boots, Casual, Clogs, and other specialty footwear. If you are not happy with your items, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Any footwear showing signs of wear.
• Items without original packaging or tags.
• Products that have been altered or damaged after delivery.
• Clearance or final sale items.
• Casual Strap and Closed Toe footwear that have been worn outdoors or without protective sock liners. These must be in unworn condition with original packaging to be eligible for return.

Return Conditions

To be eligible for a return or exchange, your item must be:

• In original, unworn condition (not damaged or altered).
• In the original packaging with all tags attached.
• Accompanied by your order confirmation or receipt.

How to Initiate a Return or Exchange

1. Contact our customer service team at [email protected] within 15 days of receiving your order.
2. Provide your order number and details about the items you wish to return or exchange.
3. Wait for confirmation and instructions from our team.
4. Package the items securely in their original packaging.
5. Ship the items to our return address (provided in your confirmation email).

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days.
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping costs are non-refundable unless the return is due to our error.
• You will receive an email confirmation once your refund has been processed.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Processing

• We will process your exchange once we receive the returned item.
• If the requested size/color is available, we will ship it immediately.
• If your preferred item is out of stock, we will issue a refund or offer alternative options.
• Standard shipping rates apply for exchanged items.

International Returns

For our international customers (excluding Asia and some remote areas):

• Return shipping costs are the customer’s responsibility.
• Please indicate “RETURNED GOODS” on the customs form to avoid additional charges.
• Original shipping fees are non-refundable.
• Refunds will be issued in US Dollars, which may result in slight variations due to exchange rates.